Hi there,
Thank you for contacting librarians at the George A. Smathers Libraries. I'm sorry to hear that you are having trouble accessing [insert database]. I would be happy to help you troubleshoot this problem.
- First, are you accessing the database from the A-Z Database page? Databases must be accessed from the A-Z Databases page to ensure that the system recognizes your Gatorlink credentials.
- Try switching browsers and clearing your cookies and/or cache.
- I also recommend connecting to the VPN if you are not already. See the Off-Campus Access page for information on connecting to the VPN.
Please let me know whether you are able to connect to the database after trying those suggestions. I look forward to hearing back.
All the best,
Library West Research Services
