Answered By: Samuel Putnam
Last Updated: Nov 22, 2016     Views: 38

Feeling overwhelmed during a busy shift? Follow these tips and tricks to power through and provide great service:
 

1) Use the canned messages - These canned messages can really increase your speed when typing common phrases.
 

     a) Click on the Canned Messages Button

 

b) Select an appropriate canned messagec) See your canned message in the text box and click Send

 

 

2) Email the Ask A email group for help - When you get bombarded with 5 questions in the first 5 minutes of your shift, it can be hard to provide exceptional service. Feel free to email the Ask A group to see if anyone is available to hop on and help. You can find the address in an old email or use netagents@uflib.ufl.edu 

 

3) Provide them other avenues of assistance - The "Assisting Other Patrons" canned message includes a link to the phone numbers of all the library branches.

 

                    

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